I can't access my sub domain anymore

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  ingridlathouwers · Member · Aug 20, 2015 at 9:53 am

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  I can log in to my main domain but seem to have lost all data (dashboard, admin etc) to my sub domain

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Aug 20, 2015 at 2:20 pm

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  @ingridlathouwers

  I don’t see any subdomains mapped to your WordPress.com site, ingridlathouwers.wordpress.com.

  You should be able to administer this site here:

  http://ingridlathouwers.wordpress.com/wp-admin/

  Can you elaborate on what you mean?

  Once you give me some additional clarification, I will be more than happy to continue addressing your issue.

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  ingridlathouwers · Member · Aug 21, 2015 at 7:53 am

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  Thank you @pmciano

  Sorry, the subdomain I’m talking about is http://www.rechtuitdehak.com
  It used to be connected to my main domain: ingridlathouwers.wordpress.com
  but I can’t find a way to access it anymore.

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  pmciano · Member · Aug 21, 2015 at 1:55 pm

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  @ingridlathouwers

  The domain rechtuitdehak.com is not a subdomain, it is a custom domain associated with a different WordPress.com site, which is owned by another WordPress.com user account, not ingridlathouwers.

  If you also own this separate WordPress.com user account, but have lost access to it, please complete our Account Recovery process here:

  https://wordpress.com/wp-login.php?action=recovery

  You will hear from us shortly.

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  ingridlathouwers · Member · Aug 21, 2015 at 7:44 pm

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  Well, it sure is my domain! Why else would I be charged for renewal…??

  Thanks for the link to the recovery process, I will try to regain access.

  But can you pls explain why my url suddenly seems to have a different owner??

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  timethief · Member · Aug 21, 2015 at 7:49 pm

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  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, manage the site, and renew any upgrades for it.

  Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If the log-in information is lost visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If you are not successful, then please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

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  pmciano · Member · Aug 24, 2015 at 2:42 pm

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  @ingridlathouwers

  You may be the owner, but you may own this domain under a different WordPress.com account, not ingridlathouwers.

  As both I and @timethief stated, if you’ve forgotten the credentials for the WordPress.com account that owns rechtuitdehak.com, you can initiate the Account Recovery process here:

  https://wordpress.com/wp-login.php?action=recovery

  Also, I will reply to the email address that is on-file for the account that owns rechtuitdehak.com, in case you have further questions.