I can’t access my website

• 

  fredandirene · Member · Nov 16, 2022 at 9:30 pm

  • Copy link
  • Add topic to favorites

  I have received multiple email notifications from WordPress that my site is experiencing technical issues. The email has three links for me to follow to resolve the issue. I can’t access my site by any of the three links provided. Please tell me how I can resolve the error that has been reported on my site.

  On this site WordPress has provided a link to follow an Account Recovery procedure. The form requires me to provide proof of ownership, but I do not have any of my original emails that might contain a transaction ID or an activation URL or key. And I did not set up two-factor authentication for my site.

  Can anyone help me?

  WP.com: Yes
  Correct account: Unknown

• 

  amiteshg93 · Member · Nov 17, 2022 at 3:41 am

  • Copy link

  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

• 

  fredandirene · Member · Nov 17, 2022 at 3:49 am

  • Copy link

  Hi. Thanks for your reply. It’s https://fiblex.com.

• 

  amiteshg93 · Member · Nov 18, 2022 at 3:45 am

  • Copy link

  Hi there,

  I can see your site is not hosted on WordPress.com and uses open-source WordPress software (from WordPress.org) and this forum is focused on sites hosted on WordPress.com.

  The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

  You can also look at the troubleshooting guide here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting

  In addition, you might want to consider posting your question at WordPress.org’s support forum, where people are familiar with such problems and can help you in a more efficient manner: https://wordpress.org/support/forums

  Hope this helps! :)