I can’t access my website

  • Unknown's avatar
    portvia · Member ·

    I cannot access my website

    I don’t have a site linked to this WordPress.com account

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked the site, and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look. I tried to look for where the site and domain are hosted, but I couldn’t find any information about the site online. Do you remember what host you used to set up the site?

    The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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