I can’t access my website by any means nor wp admin from it

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  leafbloomorganics · Member · Mar 17, 2020 at 6:59 am

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  My website on WordPress is down I cannot access it by any means and can’t figure out how to get on it. Please help!!! I am losing business.

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  staff-mckluskey · Staff · Mar 17, 2020 at 10:58 am

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  Hi there,

  is this about leafbloomorganics.com? If so, it is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with another company.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  If it’s of any help, it seems that there is an issue with an A record for your domain – you’d probably want to reach out directly to your hosting provider.

  You can also look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is another great resource for sites using the open-source WordPress.org software.

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  franwu · Member · Mar 29, 2020 at 2:09 pm

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  I also cannot access my wordpress.com admin site. Can you please advise?

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  staff-doublebassd · Staff · Mar 29, 2020 at 3:19 pm

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  Hey @franwu,

  I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

  https://en.forums.wordpress.com/?new=1

  Feel free to add the modlook tag to the thread so staff can respond immediately.

  Thanks!