I can't access my wordpress dashboard

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  billduckman · Member · Jul 31, 2017 at 9:46 am

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  I’m trying to access my wordpress dashboard but I get a 403 error message. If I type in my website’s URL, I can see that my website is still there, but I just can’t edit it at all. I tried hostgator’s customer service, but they simply couldn’t give me an answer. I have no idea how to fix this problem. Can anyone help?

  The blog I need help with is: (visible only to logged in users)

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  sarahcada · Member · Jul 31, 2017 at 9:51 am

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  Hi there! :)

  Just for clarification: Are you trying to access friskyduck.wordpress.com, or another website hosted in hostgator?

  If you’re trying to access a website that is hosted under hostgator, perhaps the folks over at https://wordpress.org/support/ will be able to help you instead. These forums are for websites hosted in WordPress.COM. :)

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  agounder · Member · Jul 31, 2017 at 9:52 am

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  Hi billduckman,

  This support forum is for WordPress.com websites, for self-hosted WordPress sites you can use – https://wordpress.org/support/

  thanks
  Alexander G.

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  helper-mobilefox · Member · Jul 31, 2017 at 9:52 am

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  Hello there,

  Have you tried logging in at https://wordpress.com/log-in?

  You can also try adding /admin to your url and logging in at https://friskyduck.wordpress.com/wp-admin/
  .

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  richardjohnhunt · Member · Jul 31, 2017 at 9:53 am

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  Hi there,

  That does seem odd that you’re getting a 403 on the wp-admin only and are still able to see the site. However, to confirm, you get a 403 when you access this URL:

  https://friskyduck.wordpress.com/wp-admin/

  Or was this another domain that is hosted with HostGator? If it’s the latter here my guess would be that either your IP address has been blacklisted by their server for the wp-admin of that site or that there is a security plugin that has blocked your user or IP address from access the wp-admin/

  Can you post the URL that you’re visiting when you get the 403?

  If the site is hosted with WordPress.com then we may want to tag this topic with “modlook” to have one of their support techs look into this more.

  Let us know what you find here.

  Best wishes,
  Richard

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  billduckman · Member · Jul 31, 2017 at 3:50 pm

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  Thank you very much for all your responses, guys. The problem is with another domain. Sorry I didn’t clarify that. I wasn’t aware that this forum is only for .wordpress domains. I will go to https://wordpress.org/support/ to see if they can help. Have a great day, everyone.