I can’t access my WordPress/Woocommerce account details

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  forestandfjord · Member · Mar 26, 2021 at 9:04 am

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  I am trying to cancel the auto-renewing purchase of 2 woocommerce extensions, but on the woocommerce website it says that I need to verify my wordpress.com account’s email, and when I click the ‘resend email verification’ button it takes me back here to wordpress.com. On wordpress.com it says my email is confirmed.

  It wont even let me open up my subscriptions in my woocommerce account, it says the same ’email has not been verified’ and gives me the option to ‘resend verification’ but when I press on that button it takes me back to wordpress.com. It does the exact same thing when I try to start a support ticket on woocommerce.com.

  I’ve been clicking around this same loop for way too long. Please help me, it shouldn’t be this hard to access my account information!

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  aleone89 · Staff · Mar 26, 2021 at 4:34 pm

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  Hello there,

  Many thanks for reaching out.

  Are you able to confirm if the problem persists if you clear the cache of the browser: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache ?

  Also, can you tell me if you’re able to send a support request via: https://woocommerce.com/my-account/create-a-ticket/ – whilst logged in please?

  Many thanks.

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  forestandfjord · Member · Mar 26, 2021 at 8:34 pm

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  Thank you!

  That worked!