I can’t access our website, event when I connect on WordPress

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  infobirmanie · Member · Feb 25, 2023 at 10:40 am

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  Hi,
  I can’t access our website from our wordpress page.
  I try to connect to the website direcly but the password does not work so I ask to generate a new one but the website says I can’t mentionning that the mail function maybe has been desactivated…

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-95percentghost · Staff · Feb 26, 2023 at 2:08 pm

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  Hi there! Just to check, are you trying to manage http://info-birmanie.org/ from this WordPress.com account? The reason that I ask is that your site appears to use the free WordPress software from WordPress.org, but it is totally unconnected to our systems here on WordPress.com.

  Normally in order to log in on the site, you would need to do so from this page:
  http://www.info-birmanie.org/wp-login.php

  If you’re having trouble getting the email function to work, it may be worth looking into contacting the customer service of your hosting platform, so they can better help you look into this! Alternatively it can be good to ask for help in the WordPress.org community forums:
  https://wordpress.org/support/forums/

  If you did wish to connect your WordPress.com account to your site, we have a sibling product, Jetpack:
  https://jetpack.com

  It can be used for free, to connect your site to your WordPress.com account to provide some extras like stats and even downtime monitoring. It does also offer paid services, such as back-up – this can be useful in cases when you need to restore the site to how it was before:
  https://jetpack.com/upgrade/backup/