I can't access premium themes

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  domusscientiam · Member · Oct 13, 2014 at 7:37 pm

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  I purchased the ‘Premium’ upgrade but your site is stopping me from accessing any premium themes until I pay for them. I have read and re-read the ‘Premium’ upgrade sales pitch and it clearly states that I have purchased premium themes.

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Oct 13, 2014 at 11:35 pm

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  Hello there!

  I’m sorry but the Premium upgrade that you purchased does not correspond with Premium themes. Could you please send me a link to the area of our site where you were given that misleading information? I’d appreciate it.

  This is the package you purchased:
  http://store.wordpress.com/plans/premium/

  Perhaps you mean to buy a different one? Let me know and I can assist in any way. Thanks much and sorry for the confusion.

  Best to you.

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  domusscientiam · Member · Oct 14, 2014 at 5:19 pm

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  So sorry, I meant the initial page with the snazzy check list. The one that compares the woeful free experience with the fantastic premium one. A nice green check mark in the rubric across from premium themes did the trick. I was the buyer beware customer who neglected to go on and read the page you so kindly provided with your response. Thanks for clearing it up for me. I did go back and I found it difficult to locate that particular page from the original ‘create a blog here’ page I started this journey on. Thanks again for your quick response.

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  thatrobyn · Member · Oct 14, 2014 at 6:34 pm

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  Hi again!

  Oh, no problem at all! If you need any assistance during your setup process, just drop me a line and I’m happy to help :)

  Take care!