I can’t acess my site

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  mikedemko · Member · May 14, 2021 at 8:03 pm

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  The error is just ‘the page isn’t working’. Having issues since Wednesday. Doing clearing cache, cookies and history. Do you have any outage? What can I d to fix the problem?

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  mdzerve · Member · May 14, 2021 at 8:37 pm

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  I would suggest disabling any plugins you have as that might be the cause.

  If that works, try enabling the plugins one by one and see what plugin could cause the issue.

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  mikedemko · Member · May 14, 2021 at 8:58 pm

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  as far as I know, I don’t have plugins… but I tried to check and typed “chrome://plugins/” it only says “this site can’t be reached”. Tried it on edge and its not working as well.

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  mdzerve · Member · May 14, 2021 at 9:07 pm

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  I see, sorry about that.

  Another thing I can suggest you do is to try changing the theme of your website to any of the default Twenty* themes.

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  mikedemko · Member · May 14, 2021 at 9:47 pm

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  ahmm… how am I able to change anything on my website/account if nothing loads on my end?

  Here’s a link to a video that may help to know what’s I’m experiencing. https://www.loom.com/share/ca2bc8c375864699a96ae7642a84fdf2

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  kokkieh · Staff · May 17, 2021 at 5:20 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Your domain’s DNS is being handled by Cloudflare.com, so try contacting them for help first – as the error is too many redirects it points to your domain/DNS not being set up correctly.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/