i can't ask for refund

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  victorbini31 · Member · Jul 6, 2022 at 2:19 pm

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  i have purchase a subscription yesterday and i want the refund, but the only thing i can see is a recepit, and the purchase in my history

  how can i request a refund?

  i saw in support that i would have this option inside the purchase, but this is not true for me, can someone help me?

  I don’t even know where to get support here.;

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  themagicrobot · Member · Jul 6, 2022 at 4:49 pm

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  Are you following the instructions here?
  https://wordpress.com/support/refunds/
  This thread is tagged for staff assistance

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  staff-doublebassd · Staff · Jul 6, 2022 at 5:08 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!