I can't back up my site. Please Help!

  • Unknown's avatar
    kabanalife · Member ·

    Hey there,

    I was trying to backup my site today using Updraft. It stalled and said something about not being able to close certain Zip files. I was wondering if I didn’t have enough space on my server.

    I then clicked away on to another part of the backend. When I clicked back on the Updraft section it said – “you don’t have authorisation to access this area” – When I clicked away it said – “a critical error has occurred on this site.”

    I reloaded the page mysite.com/wp-admin and the backend was fine but Updraft is now gone. BackUp Buddy is also gone.

    I’m kind of afraid to move in any direction now. I really can’t afford for the site to go down as I’ve done so much work since the last Backup.

    Any and all help much appreciated

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    emilijamu · Member ·

    Hey there!

    Right now you’re posting at the forum for sites hosted only on WordPress.com. It looks like your site is not hosted on WordPress.com but using the open-source WordPress.org software at another hosting provider.

    You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/

    I would recommend reaching out to your hosting provider for additional information on the critical error, disk space on your server, and the missing backup plugins.

    Hope this helps! Cheers!

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