I can't cancel my upgrades?

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  llreyes · Member · Feb 5, 2015 at 5:00 am

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  I wanted to cancel the renewal to an upgrade. Being I don’t use this site anymore, I wanted to cancel the upgrade and get a refund within the 30 days, but it doesn’t show the options to cancel it at all. Help please

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 5, 2015 at 5:07 am

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  Hi there!

  It appears as if you were able to cancel your Custom Design renewal. Was this the upgrade to which you were referring?

  Let me know. I’ll make sure you’re refunded, if the charge went through!

  Looking forward to hearing from you. Thanks very much.

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  llreyes · Member · Feb 5, 2015 at 5:09 am

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  Yes it was for the custom design renewal!

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  thatrobyn · Member · Feb 5, 2015 at 6:23 pm

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  Hi there!

  Thanks for the confirmation!

  I took a look at your account, and it actually appears as if you were able to stop the transaction before it went through! The charge does not appear on your statement.

  If this doesn’t seem right to you, please let me know. On our end, it shows the transaction was voided before it had time to complete.

  This could be a matter-of-time issue, depending on your bank. Would you keep an eye on your bank statement, and I’ll keep an eye on your account here, and if the transaction seems to go through, I’m make certain you’re refunded. However, in the meantime, I’m not seeing any charge to refund!

  Thanks so much. I’ll keep an eye out for your follow-up!

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  llreyes · Member · Feb 8, 2015 at 8:14 pm

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  Hi, so as I was keeping an eye on my bank statements, and the transaction actually did seem to make it through.
  I really appreciate getting refunded~

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  thatrobyn · Member · Feb 9, 2015 at 6:29 pm

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  Hello there!

  Thanks for checking back in! I see it, too, now. It appears the completed transaction just took a bit of time to appear in your account.

  I’ve canceled the Custom Design renewal and refunded your $30.

  I hope this helps! If you have any other concerns, drop me a note. Thanks much!