I can't can't cancel my Rosalie subscription

  • Unknown's avatar
    sdcothran · Member ·

    I have tried each step to cancel my Rosalie subscription as I am trying to delete my site, but there is no cancel option listed under manage purchases. Help!

    The blog I need help with is: (visible only to logged in users)

  • akumarjain · Staff ·

    You can transfer this theme to any other site that you own.

    If you don’t have any other site or you don’t want to transfer this theme to any other site of yours, you would need intervention from the support staff to remove this premium theme from your site.

    I have tagged this thread for the attention of support staff. Please wait while someone from the support team gets back to you.

  • Unknown's avatar
    sdcothran · Member ·

    Thank you. I’m trying to delete my site but it won’t let me delete it while the theme is active and of course, I can’t cancel the theme, so I’m stuck. I have another website that is active on wordpress.org that is my primary site so I need to cancel this one as soon as possible.

  • akumarjain · Staff ·

    Please wait until someone from support staff gets back to you on this.

  • Unknown's avatar
    gemmacevans · Member ·

    Hi sdcothran,

    I’ve removed Rosalie so you should be able to delete your site now. Let me know if you run into any problems along the way though.

    Thanks!

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