I can't change phone number on home page contact button

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  irenesankey · Member · Jun 23, 2017 at 11:30 pm

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  I’m trying to change my phone number on my home page. The ‘contact’ button that appears still give my old phone number when clicked.

  The blog I need help with is: (visible only to logged in users)

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  terrybrownell · Member · Jun 24, 2017 at 3:20 pm

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  Hello!

  What are the last few digits of new number?

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  irenesankey · Member · Jul 15, 2017 at 4:14 pm

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  3506

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  terrybrownell · Member · Jul 15, 2017 at 6:34 pm

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  Hi,

  Looks like a sidebar widget. Have a look at Themes -> Customize ->Widgets -> Sidebar and check for the widget there.

  Let me know how that goes.

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  irenesankey · Member · Jul 15, 2017 at 7:21 pm

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  I went there but there isn’t a place to change the number on the widget.

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  timethief · Member · Jul 15, 2017 at 7:26 pm

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  What is the name of the theme you are using please?

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  christineoakfield · Member · Jul 15, 2017 at 7:31 pm

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  Hi, @irenesankey,

  I remember seeing this thread back in June. It made me wonder if this is theme related. I see that you are using the Mixfolio theme, which has been retired.
  Per, this support page: https://wordpress.com/theme/mixfolio/support

  I am a volunteer, so I can’t see behind the scenes but I’m willing to bet somehow the retiring of the theme and changes since then have this contact info stuck somewhere. It would be a really great idea to find a new, supported theme, so everything works as it should.

  You’ll have options to view at the link above.

  In the meantime, I am tagging staff to take a look to make sure my info is pointing you in the right direction.

  I hope this helps.

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  christineoakfield · Member · Jul 15, 2017 at 7:31 pm

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  @timethief Great minds… ;)

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  timethief · Member · Jul 15, 2017 at 7:32 pm

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  I see that you have posted more than one thread in the past https://en.forums.wordpress.com/profile/irenesankey and have not had your issue resolved and I apologize for that.

  Related support doc https://en.support.wordpress.com/widgets/contact-info/

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Jul 15, 2017 at 7:33 pm

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  @christinemaze
  Hey there,

  Shall we dance through all the unresolved threads together? Just joking. ;)

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  christineoakfield · Member · Jul 15, 2017 at 7:36 pm

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  LOL… :) I have to go somewhere so I’ll stop stepping on your feet. ;)

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  kokkieh · Staff · Jul 17, 2017 at 7:34 am

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  Hi there,

  I don’t see any Contact button on the site, http://sunnydayfacepainting.wordpress.com/, and the contact info widget contains two phone numbers.

  Let me know if you still need any help with this.

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  christineoakfield · Member · Jul 17, 2017 at 10:36 am

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  @kokkieh,

  It looks like @irenesankey updated her theme, and the issue is resolved. I don’t see it either.