I can't change user permissions in wordpress.com – returns an error when I try

  • Unknown's avatar
    thesilure · Member ·

    I am the Admin for our web site, and I wish to change the permissions for one of our Authors to be an Editor or Administrator too. On the ‘users’ page from the Classic Editor I selected the user, selected the ‘Change Role Role’ to Administrator and all seemed well, but the user never received any email or notifications about the change.

    Now when I try to alter the permissions I just get the error message ‘You can’t edit that user’

    I have tried to alter the permissions in the Blue Editor ‘People’ page, but that gives me an error too . ‘! there was an error updating xxxxx’

    I tried to delete and re add the user,now I get

    ‘ WordPress.com username does not exist or invalid email address.’

    or

    ‘User already has a role on your site.’

    At the moment the only way forward would be for them to create a new Email Account so I can invite them as an admin.

    Does anybody have any idea What am I doing wrong – or is it a problem with WordPress.com itself.

    I am running the ‘Harmonic’ theme

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    @thesilure I haven’t seen this issue, but we’d be happy to troubleshoot. Since we’ll need more information, like the user’s username or address, I’ll get in touch via email and we’ll go from there. Cheers!

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