I can’t connect as admin on my site

  • Unknown's avatar
    sumaiahashimi · Member ·

    Hello,

    I’ve been trying to connect on my site, but when I enter my password, I get a message that it’s not correct. It was weird for me, since I hadn’t changed my password, so I clicked on ‘lost my password’ and I was supposed to receive an email to recover my password. However, I tried to do so several times but I never received the email.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi there, https://zmaroot.com appears to use the WordPress software and is hosted with Infomaniak.

    Normally the login page for it should be at the link below – was this where you’re seeing the “incorrect password” message?

    https://zmaroot.com /wp-login.php

    Generally, in order to get help with your website at Infomaniak, we do suggest contacting either Infomaniak’s own customer support, or alternatively the community forums of WordPress.org:

    – https://www.infomaniak.com/en/chatbot
    – https://wordpress.org/support/forums/

    To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host like Infomaniak (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:

    WordPress.com vs. WordPress.org

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