I can't connect – multiple accounts with the same address
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Hello,
I discovered that I can’t login to my account. I had a old wordpress account, deactivated (I guess) at some point. Meanwhile I used the same address to connect multiple sites. Then I discovered the sites are gone and I can only access the old (deactivated) account / site.
Could you explain me what’s going on and how to recover the access to my sites? At the moment I am connected via Jetpack to my (?!) account and I can see the traffic received by the lost sites.
Thank you!
The blog I need help with is: (visible only to logged in users)
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I am connected via Jetpack to my (?!) account and I can see the traffic received by the lost sites.
You failed to post the exact URLs of the sites you refer to. To save you time you can type the actual URL of the site(s) you are referring to into http://whoishostingthis.com to determine who hosts the site(s) so you know where to post for support.
We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.
However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Hello,
Thank you for your answer. I also have a few WordPress websites in that account. For example https://ciobanescmioritic.wordpress.com
If you check it should be associated with the same address.
Thank you!
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Hi @seooptimizare it sounds like you just have more than one account — ciobanescmioritic.wordpress.com is just listed under a different username.
I’ll send an email to the address on file for the other account.
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Hello,
You’re right. I was convinced that all my sites are associated with this address.
Thank you!
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