I can't delete a blog with no visible premium upgrades

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  chamonixit · Member · Sep 20, 2017 at 2:10 am

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  I’m trying to delete my blog, but it says I have premium upgrades. If I follow the prompt though, it prompts me to upgrade. I am not on a premium plan at the moment, don’t have a premium domain, and my ‘Billing history’ is completely empty.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 20, 2017 at 2:13 am

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  Hi there,

  You probably have a premium theme. Staff will either remove it or transfer it to another site registered under the same account for you. Post your preference please and I will tag this thread for a Staff follow up.

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  chamonixit · Member · Sep 20, 2017 at 4:04 am

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  We don’t need it any more, so it would be great for it to just be removed – thanks!

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  gemmacevans · Member · Sep 20, 2017 at 10:34 am

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  Hi chamonixit,

  There are no upgrades owned by the account you are logged in to. Can you confirm the URL of the site you want to delete? Once I know for sure I’ll be able to look into what is happening.

  Thanks!

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  chamonixit · Member · Sep 21, 2017 at 1:52 am

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  Definitely chamonixvue.wordpress.com

  It’s the only one associated with this account, and it still says:

  ‘Premium Upgrades
  You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.’

  when trying to delete.

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  gemmacevans · Member · Sep 21, 2017 at 9:46 am

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  Hi chamonixit,

  Thanks — I’ve removed the premium theme from chamonixvue.wordpress.com so you can go ahead and delete the site now.

  Come back to me if you run into any problems.