I can't disable two-step authentication

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  antheastunning · Member · May 18, 2014 at 7:52 pm

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  I want to disable two-step authentication but apparently I don’t have the necessary code. I generated backup codes which I can use to log in, but they’re not accepted as the code needed to disable two-step authentication. I have my phone number so that’s not a problem. I have access to the email I need. That’s not a problem.

  What I need is the code to disable two-step authentication. Can someone send it to me on my phone or my email?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 18, 2014 at 8:01 pm

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  See here first http://en.support.wordpress.com/security/two-step-authentication/#disabling-two-step-authentication
  If you cannot use that then you need to use account recovery. The form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.