I can't edit a photo gallery on a page. Why?

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  floridagator80 · Member · Jun 6, 2015 at 10:55 am

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  Duh. Go to a page. Click the gallery. The icon to edit has disappeared that was there yesterday.

  The blog I need help with is: (visible only to logged in users)

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  galois · Member · Jun 6, 2015 at 11:32 am

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  Go to a page. Click the gallery. The icon to edit has disappeared that was there yesterday.

  What is the URL (starting with https://….) of the page?

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  justjennifer · Member · Jun 7, 2015 at 7:25 am

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  Do you see this pop-up when you click on the Gallery in the Visual Editor? (screenshot)

  If not, you may also want to work your way through the browser troubleshooting Support doc here: https://en.support.wordpress.com/browser-issues/

  Also, where are you trying to edit the Gallery, in the WP Classic Admin Dashboard or in the New Blue Dashboard?

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  justjennifer · Member · Jun 7, 2015 at 10:10 am

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  If this is still a problem for you, please try logging out and emptying your browser cache & cookies (which will log you out of every site you are currently logged in on). This seems to have resolved the issue for another community member.

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  floridagator80 · Member · Jun 7, 2015 at 5:59 pm

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  It still won’t be edited. I’m using current/latest update of Firefox on PC. The photo gallery becomes highlighted when I click it, but the editing tool doesn’t appear. The tool DOES appear in Explorer. Go figure.

  https://floridagators80.wordpress.com/wp-admin/post.php?post=6928&action=edit

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  justjennifer · Member · Jun 7, 2015 at 7:28 pm

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  So far, logging out and clearing the browser cache has solved the issue for 3 people who have reported it. The fact that the editing tool does appear for you in IE is probably a good indication that it’s a browser issue.

  If you haven’t yet done so, please try clearing FF’s cache and cookies and let us know how that goes.

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  floridagator80 · Member · Jun 7, 2015 at 9:05 pm

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  Sorry, but I cleared the cache. I closed FF and cleared the cache. Doesn’t work. Explorer works. But not Firefox.

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  galois · Member · Jun 7, 2015 at 9:56 pm

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  I tagged this thread with the moodlok tag for Staff assistance.
  Be patient while waiting. :)

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  floridagator80 · Member · Jun 8, 2015 at 9:12 am

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  Thanks galois.

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  floridagator80 · Member · Jun 8, 2015 at 12:19 pm

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  For whatever reason, the editing function is now working. Thanks everyone.

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  justjennifer · Member · Jun 8, 2015 at 12:28 pm

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  You’re welcome and glad it’s sorted out.

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  galois · Member · Jun 8, 2015 at 3:54 pm

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  For whatever reason, the editing function is now working. Thanks everyone.

  You’re welcome & best wishes.
  BTW, I will remove the modlook tag because it is no longer necessary.

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  alstech · Member · Jun 9, 2015 at 3:14 pm

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  My editing functionality on the galleries has disappeared. I have tried all browsers.

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  floridagator80 · Member · Jun 9, 2015 at 10:36 pm

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  Frankly alstech, I cannot say what restored mine, but you might try not only clearing cache but also cookies. I know it’s a pain, but something happened in my system (where Firefox didn’t work — it was my primary browser — and IE did) and it began working again.

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  justjennifer · Member · Jun 10, 2015 at 7:42 am

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  So far, nearly everyone who has reported this problem succeeded in resolving it by:

  1. logging out of WordPress.com
  2. deleting the browser cache and cookies (which logs you out of all websites you are logged in on)
  3. closing the browser
  4. opening it again and logging back into WordPress.com

  Please first try that and if it doesn’t work, let us know.