I can’t edit anything in the site.
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Hi, I am unable to edit anything on the site as the browser is showing an error when I try to edit my homepage. There is nothing wrong with my internet connection as well because till this point I use the same connection but when I go to edit, I am unable to connect to the server.
The site I need help with is teessl.wordpress.com.
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Hi there,
To clarify, this is an issue you have specifically with editing pages and blog posts directly? It looks like you are using Google Chrome as your browser, so with this in mind I would like you to try the following:
– clear your cache and cookies based on the steps google recommends here: https://support.google.com/accounts/answer/32050
– Also make sure you are not blocking any “3rd party cookies” as explained in that guide as well.
– If you continue to have loading issues after completing those steps, I would like you to try another browser instead, like Firefox. Are you able to proceed if you use a browser other than Chrome?Thanks for the additional info!
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Hello,
I tried clearing cache and what you’ve mentioned above. Further I downloaded and tried Opera as well, but I still get the same issue. It says there is an error when connecting to that particular website/webpage.
Please let me know what else I can do in order to edit/publish my site.
Thanks in advance.
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What is the exact error you’re seeing?
And this is on https://teessl.wordpress.com/, when you try to edit the home page at https://wordpress.com/page/teessl.wordpress.com/5, correct?
This site is only two days old, and contains only the default content it was created with, so I want to make sure we’re speaking of the same site.
I can edit that page without problems on my end, so the issue is not with your site. Please check if unplugging your modem/router for a few seconds make any difference, and if possible, also try checking with a different internet connection.
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Hello again,
Yes you’re right. This is my site https://teessl.wordpress.com/ and when I go to edit I go to this link https://wordpress.com/page/teessl.wordpress.com/5 but then it automatically redirects to this https://teessl.wordpress.com/wp-admin/post.php?post=5&action=edit&post_type=page&calypsoify=1&block-editor=1&frame-nonce=56567f730e&origin=https%3A%2F%2Fwordpress.com&environment-id=production&support_user=&_support_token= and at that moment only I am unable to connect to the server.
Below is the exact message I get when I try to go to that link;
This site can’t be reached teessl.wordpress.com took too long to respond. -
I have a similar problem (using Firefox). When I try to enter the editor, either to edit an existing post or to create a new one, the page just remains blank, and nothing loads.
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PS: The issue may be related to a recent update of the WordPress software. I am contributing also to a blog hosted on another site which uses an older version of WordPress, and there I have no problem entering the editor.
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@theteeshirtstoresl is there any way you can try editing from a different computer and connection? That should help determine whether it’s your local connection or not. Let us know how that goes.
@christlicheraussteiger without knowing your site it’s difficult to troubleshoot. If you could, go ahead and create a new topic for your issue. Add the site that’s affected, and the symptoms you’re experiencing and we’ll be happy to help there. Thanks! :) -
I am having a similar problem with my site using MS Edge to change page details on an existing website historicterling.wordpress.com. I am just getting a white page when selecting a page to edit.
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@historicterling Can you let us know what version of Windows you’re using? Once we have that information, we’ll be better able to advise.
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@deancroyal I tried editing from another computer, many different browsers and two internet connections as well but I still get that same issue. I can go to any of your website except for the editing page.
I have cleared my history, cache and all the cookies from the browsers as well.
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@theteeshirtstoresl – can you also let us know what operating system (and version) you’re using? Thanks!
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Having the same problem over here. No error message, just a blank white web page. I have access to everything but editing/writing anything. I’ve tried in two different browsers too.
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Hmm, thanks folks. I’m going to surface this with our bugs team; can you each tell us when this started happening, and whether it happens in another browser?
If it does not, can you tell us which browser is affected?
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Hello,
I first encountered the problem yesterday (June 28), but I had not logged in for some time before. Last time it worked was June 8.
I just tested in Chrome; the same thing happens as in Firefox. First some grey rectangles with rounded borders appear at the top of the page, as if something was loading there, but then they disappear and the page remains blank. Only at the right bottom of the page there is a question mark in a blue circle which offers Help content; this link works. Nothing else loads.
The URLs look normal, with no additional parameters. For “New post”:
https://wordpress.com/post/christlicheraussteiger.wordpress.com
For editing an existing post:
https://wordpress.com/post/christlicheraussteiger.wordpress.com/1693 -
I am connecting from an Android tablet. Currently I cannot test from another device; maybe later.
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That shouldn’t be a problem, that’s the latest Chrome and Windows 10 isn’t too old.
Would you please check with all browser extensions disabled, including any ad or tracker blockers?
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