i can’t export my website content

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  nfsarquitectura · Member · May 22, 2020 at 8:31 am

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  We have tried to export the content of my website and it gives us an export error. I need the data to change hosting.The message is: ‘There was a problem preparing your export file. Please check your connection and try again, or contact support.’ I contact support but we have not recived any answer. Can you help me? Thank you

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  supernovia · Staff · May 23, 2020 at 4:12 am

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  Hi @nfsarquitectura, would you let us know which site you are trying to export? We’ll try it from our end.

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  nfsarquitectura · Member · May 23, 2020 at 6:26 am

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  Hi! I tryed to export http://www.casa-fengshui.com, or http://www.casafengshui.wordpress.com
  Thank you

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  fstat · Staff · May 23, 2020 at 8:54 am

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  Hi there,

  I have reset the importer on that site. Please try again and let me know how it goes.

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  nfsarquitectura · Member · May 26, 2020 at 6:26 am

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  hi, i tried any times to export the content and it was impossible. The message is this one:

  “There was a problem preparing your export file. Please check your connection and try again, oro contact support.”

  Can you send me the xml export file, please?

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  nagpai · Member · May 26, 2020 at 3:33 pm

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  I was able to trigger an export from this link

  https://casafengshui.wordpress.com/wp-admin/export.php

  I now see a message mentioning that the export file download will be sent to your email address. Let us know if you receive it.