I can’t find my website.
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I’m trying to edit my website FoodiesonFootNV.com which, according to the site, is ‘Proudly powered by WordPress’
WP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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I do not need help with SegYourWayNapaValley.
I need help with FoodiesOnFootNV – I try to get on WordPress and I get a message that there is no such account – yet it’s alive and active. -
There are two things commonly called “WordPress”.
1. WordPress the free open-source site building software from WordPress.org (this is what you used to build your website).
2. WordPress.com, a web host for sites using WordPress software.
The two are related, but completely separate entities. Please read this page for more info on how they are related:
As a completely volunteer based organization offering a free product, WordPress (the open-source software) does not have a phone number, an office, or a support team. Questions are often answered in their forums by helpful community members.
https://wordpress.org/support/forums/
WordPress.com (which you have reached) is a business and does have a support team. But we can only assist with sites that are hosted on our servers. We cannot help with sites hosted elsewhere but built with the WordPress open-source software.
Should your web host help you with this? That would depend entirely on what your hosting package offers for support. Some web hosts offer very high touch WordPress specific support (I would include WordPress.com here). Some only offer that kind of support in higher tier or WordPress-focused hosting packages. While others offer nothing aside from getting you set up with your server space and cpanel/FTP access. You’d have to ask your host what your specific plan offers.
Does that make sense? Let us know if not or if you have further questions.
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That said, try logging in here:
http://foodiesonfootnv.com/wp-login.php
I suspect that will work for you.
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