I can’t get a password reset

• 

  theorangeparkschoolofmusic · Member · Mar 17, 2022 at 8:39 pm

  • Copy link
  • Add topic to favorites

  I can’t get access to my website because my email is not receiving your password reset .

  WP.com: Yes
  Correct account: Unknown

• 

  staff-ozmodiar · Staff · Mar 18, 2022 at 2:02 am

  • Copy link

  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

• 

  theorangeparkschoolofmusic · Member · Mar 18, 2022 at 6:02 pm

  • Copy link

  theorangeparkschoolofmusic.com

  thanks for the help

• 

  staff-blorbo · Staff · Mar 18, 2022 at 6:17 pm

  • Copy link

  That is a self-hosted WordPress.org site, hosted with Siteground, which we can’t help with here.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/