I can’t get access to speak with someone directly about a billing issue.
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I have filled out the contact form multiple times over the past couple days, I have emailed the help email, and I have chatted with a robot for over 4 hrs. The robot said it would put me in a priority queue to speak to a human and I sat here waiting with still no answer. My site is down, I don’t have access to my account. It’s saying my account doesn’t exist. We had a billing issue. Our credit card was compromised so it got canceled and when I tried to login to wordpress to update the card it won’t let me log in. Is there anyway to get actual help?
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As you’ve created this new account the first thing to do is to get back to the account associated with your unnamed site. What is the full URL of the site?
At some point, you may run into a situation in which you’ve lost access to your account. This guide will explain the steps to avoid getting locked out and how to recover your account if you cannot log in. In this guideDetermine where your site is hostedReset your passwordReset your password with SMSVerify your account ownershipIf ownership cannot be establishedProvide a recover
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