I can’t get in my website

  • Unknown's avatar
    3dtaco · Member ·

    Your comment is awaiting moderation.

    HELP! I was fiddling around with the SSL certificate but it wasn’t working. So I look if there was a problem with WordPress. I went in settings and found that the default was HTTP so I changed it to HTTPS. Now it says “The connection for this site is not secure”, and no matter what browser or device I use I can’t fix it.

    Please help.

  • Unknown's avatar
    nunkalfath · Member ·

    Hi @3dtaco

    Is your site hosted on WordPress.com?

    I think your site is not hosted by WordPress.com. It is using the open-source WordPress software. Therefore, you need to contact your hosting provider regarding your SSL issue.

    For further information you can read this article https://wordpress.com/support/https-ssl/#how-do-i-install-an-ssl-certificate-on-my-wordpress-com-site

    Hope, it helps you.

  • staff-ozmodiar · Staff ·

    Hi,

    Can you share the URL of your website?

    I’m not seeing any WordPress.com sites associated with the user account you are posting from. This frequently means that you have a site using the open-source WordPress software from WordPress.org, but hosted elsewhere.

    We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:

    https://wordpress.org/support/forums/

    Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.

    If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

    WordPress.com vs. WordPress.org

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