I can’t get into my account. When I request an email link, i don’t recieve it

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  boobnube · Member · Dec 20, 2021 at 6:09 pm

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  I can’t get into my paid account.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Dec 20, 2021 at 8:41 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  Can you let us know the URL of the site where you’re needing help? Once we have that information, we’ll be better able to advise.

  Thanks.

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  boobnube · Member · Dec 20, 2021 at 8:48 pm

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  Yes, that’s because I’d have to be able to log in to be able to log in. So I used a free account.

  [redacted]

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  helper-heroponriki · Member · Dec 20, 2021 at 9:46 pm

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  Please do not post transactional data to the public support forums. I’ve removed that information from your post.

  Send an email to passwordhelp (at) wordpress (dot) com explaining the situation, provide that transaction data, and WordPress.com support can help you from there.

  Thanks!