I can’t get into my website

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  grenkot · Member · Aug 30, 2018 at 5:09 am

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  I have entered in my account password and I cannot access my account! I have reset my password who knows how many times and each time I change it and use the new password, I STILL CAN’T LOG IN!! It says my password is incorrect even though I JUST changed it. Please help. I’m about ready to punch wordpress in the mouth

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  staartmees · Member · Aug 30, 2018 at 5:46 am

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  Something very important is missing: the URL of your website! Mind this forum is for websites made on the wordpress.com platform. If you are using the standalone version of wordpress.org, their support is at https://wordpress.org/support/

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  grenkot · Member · Aug 30, 2018 at 5:53 am

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  My website is http://www.primarylightmedia.com.

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  kokkieh · Staff · Aug 30, 2018 at 2:00 pm

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://codex.wordpress.org/Resetting_Your_Password

  For more help with this, please post in https://wordpress.org/support/ or contact your hosting provider instead.