I can’t get into my website scottstrong.com/wp-admin

  • Unknown's avatar
    scottstrongsls · Member ·

    I always could get in without any problem.

    Seem to be having trouble with my Password

  • Unknown's avatar
    staartmees · Member ·

    As mentioned in earlier threads you started, you are logged in to the wrong account. That site is connected to another account of yours scottstrong.

  • Unknown's avatar
    scottstrongsls · Member ·

    sorry about creating duplicate threads. I didn’t know I had to go to my Gmail account to see messages. I usually go to my Apple email program to read my emails.

    Don’t understand why I am going to the “wrong” account.

    I thought because I have a yearly subscription to WordPress I could chat with someone. But I’ve never been able to see the chat link which usually was in the bottom right of the page I was viewing to talk with someone.

  • staff-doublebassd · Staff ·

    Hi there,

    If you were logged into the correct account scottstrong, you would have access to live chat. The account you are contacting us from scottstrongsls is a free account and doesn’t have the live chat feature. We’d be happy to assist here, however.

    So, you’ll need to log out of this account and log into the scottstrong account via that username or the email connected to the account. You might be using the email associated with the account you are contacting us from to try to log into the scottstrong account. It is a different email that was used.

    If you don’t have access to your account or forgot the password, you can request a new password by entering your email address here:

    http://wordpress.com/wp-login.php?action=lostpassword

    If you do not remember the login credentials, you could fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.

    You can use the transaction ID on your bank statement from when you purchased scottstrong.com to submit the account recovery form.

    If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

    Please visit our support page for more information on recovering your account.

    Thanks!

  • The topic ‘I can’t get into my website scottstrong.com/wp-admin’ is closed to new replies.