I can’t get into my wordpress account

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  nabila9bda622f3a · Member · Jul 27, 2019 at 7:59 pm

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  Hello,

  I can’t seem to get into my account or reset my password for: psycheme.co.uk.

  Please advise.

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  kokkieh · Staff · Jul 29, 2019 at 11:32 am

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  Hi there,

  Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

  You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

  For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider, ionos.com instead.