I can’t get on to my site. I have tried password reset but the link keeps expiring even moments after I receive it so the links are no longer valid can you please help?

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  lauriefthyrre · Member · Mar 14, 2021 at 12:50 pm

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  I can’t get on to my site. I have tried password reset but the link keeps expiring even moments after I receive it so the links are no longer valid can you please help?

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  staff-ozmodiar · Staff · Mar 14, 2021 at 6:15 pm

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  What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.

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  lauriefthyrre · Member · Mar 14, 2021 at 7:02 pm

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  Hi Rootjosh – still having trouble after all. I just tried to get on and while it let me reset my passcode and Im able to get on via my phone, I can’t get on via my computer. Nothing is allowing a connection.

  http://www.cruisingwithgratitude.com

  Thanks so much Rootjosh..

  Laurie

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  staff-ozmodiar · Staff · Mar 14, 2021 at 9:41 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner or admin of the site you are trying to access. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Let us know if anything is unclear or you have any further questions.