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Forums / I cant get to my site

I cant get to my site

  • Unknown's avatar
    pebunn95 · Member · Oct 26, 2017 at 4:14 pm
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    I am trying to access Cranky Sports Guy to write a new blog. It says I don’t have any sites, but I have been writing that one for a couple of months. I really need to get one written. Please help. Thank you,

  • Unknown's avatar
    tarunvijwani · Member · Oct 26, 2017 at 4:41 pm
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    Hi there,

    I’ve added modlook tag in sidebar for staff assistance. Staff will soon help you mean while please share the below details:

    1.URL of your blog? is it https://crankysportsguy.blog/?
    2.UserName you are using to login?

    Good luck!

  • Unknown's avatar
    pebunn95 · Member · Oct 26, 2017 at 6:00 pm
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    That is my url. I was logging in with the username pbunnman. Today, it said that didn’t exist. So I tried to login with my gmail, which didn’t help at all. I upgraded to premium 5 days ago, and it was working perfectly. Thank you for getting back to me.

  • Unknown's avatar
    timethief · Member · Oct 26, 2017 at 6:03 pm
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    Note this username account please https://en.forums.wordpress.com/profile/crankysportsguy
    See how it matches the https://crankysportsguy.blog/ URL.

    What I post below applies only to sites hosted by WordPress.COM. It does not apply to WordPress>ORG software installs.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by WordPress.COM is:

    http://NAME_OF_BLOG.wordpress.com/wp-admin/

    * You will have to replace “name_of_blog” with the actual blog’s name in that URL.

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

    You can update your email address here https://wordpress.com/me at any time.

    If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account

    If the login information has been lost go to
    https://en.support.wordpress.com/passwords/
    https://en.support.wordpress.com/passwords/#lost-password

    There is only one means of account recovery.

    If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.

    Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/

  • Unknown's avatar
    timethief · Member · Oct 26, 2017 at 6:09 pm
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    @tarunvijwani

    This is being said in a very kind and helpful way so please read it that way. Please know that there are long time Volunteers who can answer virtually every question here as there’s rarely one posed that has not been previously answered. We have no interest in being on Staff and are not trying to impress Staff at all. We work in harmony with them. We use forum tag searches to locate relevant answers and we also use Google search too. Lastly, note that posting a modlook tag is a last resort, not a first use go to. One can always leave a thread for others to answer.

  • Unknown's avatar
    supernovia · Staff · Oct 26, 2017 at 7:59 pm
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    Hi @pebunn95, I can confirm that site is under a different account. Can you log out, then log in again using the email address that we sent the receipt to? This account, pebunn95, is a brand new username and it isn’t associated with the site you set up earlier.

  • Unknown's avatar
    crankysportsguy · Member · Oct 26, 2017 at 8:01 pm
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    It worked. Thank you so so so so much…..

  • Unknown's avatar
    supernovia · Staff · Oct 26, 2017 at 11:58 pm
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    You bet. Cheers :)

  • The topic ‘I cant get to my site’ is closed to new replies.

Tags

  • can't access site
  • not logged in under the correct username account
  • other user
  • wp.com admin login link
  • wpcomhelp

About this topic

  • In: Support
  • 5 participants
  • 7 replies
  • Last activity 8 years
  • Latest reply from pebunn95

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