I can't get to my site or upload a post

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  happierroad · Member · Jan 22, 2018 at 4:59 pm

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  I’ve been trying to upload a post for almost 7 hours but I can’t access my site and each time I refresh the page or go to ‘my site’, the page goes blank

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Jan 22, 2018 at 5:24 pm

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  Hi!

  Have you tried clearing cache and cookies on your web browsers as explained here, or try using a different web browser to see if that helps?

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  happierroad · Member · Jan 22, 2018 at 5:57 pm

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  Hello, thank you. That helped me get to my site. Though I still can’t upload a post

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  avydun · Staff · Jan 22, 2018 at 6:01 pm

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  What exactly happens when you try to write a blog post?

  Just to clarify, you should be clicking on the “Write” button at the top right to write a new blog post.

  Do you see any errors in particular?

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  happierroad · Member · Jan 22, 2018 at 6:03 pm

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  No, no errors. When I click on the ‘Write’ button, the page goes blank.

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  avydun · Staff · Jan 22, 2018 at 6:08 pm

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  That definitely looks strange.

  I am tagging the post with “modlook” for the WordPress.com staff’s attention. They should have a look at this and suggest further steps.

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  happierroad · Member · Jan 22, 2018 at 6:15 pm

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  Thank you so much, your assistance is highly appreciated

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  happierroad · Member · Jan 22, 2018 at 6:16 pm

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  Thank you so much, your assistance is highly appreciated

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  fstat · Staff · Jan 23, 2018 at 8:25 am

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  Hi there,

  I took a look at your WordPress.com dashboard and everything works perfectly.

  What browser are you using? Have you tried using a different browser?

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  happierroad · Member · Jan 23, 2018 at 8:30 am

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  Hello

  I’m using Microsoft Edge. I tried using Chrome too, both gave me the same problem.

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  fstat · Staff · Jan 23, 2018 at 10:30 am

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  Do you have any security or ad-blocking extension installed? If you do, please disable it and try again as these kinds of extensions tend to cause trouble with the WordPress.com dashboard.

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  happierroad · Member · Jan 23, 2018 at 4:46 pm

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  It’s finally working!! Thank you so much :)

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  fstat · Staff · Jan 23, 2018 at 4:49 pm

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  You’re welcome and feel free to reach us again anytime!