I can’t get to my website anymore

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  bunmuffin · Member · May 22, 2021 at 6:09 am

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  About a week ago I created my website which was working fine, but now when I log into wordpress it says I don’t have a site anymore. I tried typing in the url to my site directly bunmuffin.com/wp-admin but every time I do it says the site can’t be reached. But I know it still exists cause when I type bunmuffin.com into google I can see it there as one of the first things that pops up. However when I click on it, it says the site can’t be reached. How can I get my site back?

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  skypepkgweb · Member · May 22, 2021 at 7:16 am

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  I just type your website name it’s working fine

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  staff-davidw · Staff · May 22, 2021 at 7:19 am

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  I can also reach the website and admin portal (http://bunmuffin.com/wp-login.php)
  Is the response from WordPress.com or your browser? It is not a secure URL (HTTPS) so some recent browsers give a warning to users accessing sites not ‘secure’

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  bunmuffin · Member · May 22, 2021 at 8:03 am

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  I still can’t reach it with that link. But on top of that when I click “My Site” in the top left on wordpress it asks me to create a site, like I never made one to begin with. I know it’s not secured, I’m currently working on getting it secured, but it doesn’t give me any type of warning. Though I was able to get onto the site just fine a week ago.

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  staff-davidw · Staff · May 22, 2021 at 10:50 am

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  Are you possibly logged in with a different account? Have you tried to log out and log back in again via the link I shared in my previous message?

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  bunmuffin · Member · May 22, 2021 at 7:16 pm

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  I only have one account. I’ve tried logging in through your link but it just says this site can’t be reached.

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  boundlesswellbeing · Member · May 22, 2021 at 7:18 pm

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  Hi,
  Why when I press on “write”, nothing shows up but white?
  Thanks,
  Vivianne

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  fstat · Staff · May 24, 2021 at 9:01 am

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  @bunmuffin, your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by NameCheap. Therefore, you need to contact them regarding your login issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org

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  fstat · Staff · May 24, 2021 at 9:02 am

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  @boundlesswellbeing, please clear your browser’s cache and see if this resolves the issue. If it doesn’t, then create a new topic and add the tag “modlook” so that we can further assist you.