I can’t log-in

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  90smedia · Member · Oct 24, 2022 at 12:52 pm

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  Hi,
  It’s look like a bug, but I can’t log in to my WordPress account.

  I can’t change my password as well…

  What to do?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  helper-heroponriki · Member · Oct 24, 2022 at 2:49 pm

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  Hi there!

  Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  Thank you!

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  90smedia · Member · Oct 24, 2022 at 3:44 pm

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  Hello,

  this is the URL:

  LANDING PAGE

  Thank you!

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  staff-doublebassd · Staff · Oct 24, 2022 at 4:48 pm

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  Hi there,

  I checked the site and unfortunately, we cannot help because we don’t host your site directly on our WordPress.com-managed hosting. Instead, your site is hosted with a different provider on a separate host, and we cannot take a closer look.

  The site appears to be hosted with Team Blue Denmark. The best bet is to reach out to them as they should have access to your account and be able to assist you in regaining access:

  https://dkcareers.team.blue/connect

  Also, because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help. I hope this points you in the right direction.

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  90smedia · Member · Oct 25, 2022 at 7:50 am

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  Hello,
  The site is hosted by Simply.com, and I can log in to their platform. No Problem.

  I can log in to wordpress.com. No problem,

  The problem is when I try to log in to https://nineties.dk/wp-login.php
  It does not say anything about wrong password or something like that… it just redirects me to type my information again…

  Hope anyone got the solution??

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  themagicrobot · Member · Oct 25, 2022 at 8:08 am

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  As the member of staff said yesterday you are posting in the wrong support forum. This forum assists with free sites hosted on WordPress.com servers. A modified version of the wordpress software is used for free sites here. You’ll need to register an account and ask at the support forum for the wordpress software your site uses.
  https://wordpress.org/support/forums/
  https://wordpress.com/support/com-vs-org/