I cant log in

  • Unknown's avatar
    support9a30b239bc · Member ·

    Hello what is the cause of username and password field empty error message?

    I cant log in as when I try to enter my details it comes up with that error message

    can you tell me how to fix? i dont know if i’m hacked :(

    WP.com: Yes
    Jetpack: No
    Correct account: No

    The blog I need help with is: (visible only to logged in users)

  • w32kazedetodo · Staff ·

    Hi there!

    If you recall your username or password, you can attempt a password reset from here https://www.positiveprime.com/wp-login.php?action=lostpassword

    That being said, I see your site is hosted with AWS EC2 (us-west-1) rather than WordPress.com so I can only share some general guidelines and recommendations since we’re not able to access the site. Take into account that by migrating your site with us you can enjoy our hands-on specialized WordPress support which could further help you with situations like this one and way more, however you will need to attempt the password reset or contact your current host to recover the credentials first and foremost.

    If this might be something you would be interested in, don’t hesitate to answer the thread :)

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