I can’t log in my wordpress backstage dashborad

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  awsjshop2016 · Member · Jun 20, 2018 at 3:35 am

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  Hi Team,

  My wordpress account user name is awsjshop2016, my website address is http://www.jasminephoenix.com.au. I just find i can’t log in my wordpress backstage dashboard today. I didn’t do anything to change my password, etc. could you please help to look into my account urgently? Many thanks Jasmine

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  darciemg · Staff · Jun 20, 2018 at 6:01 am

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  Your login page is here: https://www.jasminephoenix.com.au/wordpress/wp-login.php

  It looks like you have a self-hosted WordPress.org site. This forum is strictly for WordPress.com hosted sites.

  WordPress.com and WordPress.org are a little separate, and that can be confusing.

  WordPress.com vs. WordPress.org

  You’ll want to use the forums at https://wordpress.org/support/ for any support on managing your site. Hope that helps to point you in the right direction!

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  awsjshop2016 · Member · Jun 20, 2018 at 6:12 am

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  Thanks so much for your help!

  I just tried, it doesn’t seem there is any support forum under wordpress.org. fortum.

  what is the exact difference between these two?

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  darciemg · Staff · Jun 20, 2018 at 6:14 am

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  The one is software you install on a web host, which is what you have. WordPress.com is the host you are contacting. The link I gave explains it well. The support forum if you have questions about how to manage your site is here: https://wordpress.org/support/ You probably need to sign up for an account to post.

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  awsjshop2016 · Member · Jun 20, 2018 at 6:23 am

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  Thanks so much for your help!

  But somehow I am able to sign in the WordPress.com support forum, but not the wordpress.org support forum.

  I am really frustrated.

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  darciemg · Staff · Jun 20, 2018 at 6:27 am

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  You registered an account on WordPress.com to use Jetpack and WooCommerce plugins. You didn’t know that WordPress.org was the source for the software, so you’ve not signed up there yet. This is common! Just sign up to post if you need more help.

  The logins for your site (which is standalone and has its own user database), WordPress.com, and WordPress.org are not shared at all. You need to register for each separately.

  This page is helpful to learn how to reset a password for your site: https://codex.wordpress.org/Resetting_Your_Password

  Hope this all helps to clarify.

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  awsjshop2016 · Member · Jun 20, 2018 at 6:48 am

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  Thanks so much.

  I will register at wordpress.org .

  You really make me feel much better!