I can't log in to delete old wordpress site

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  dellatutor55 · Member · Jan 3, 2021 at 7:04 pm

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  Hi, I opened a wordpress site some years ago. I’ve not used it for ages. I want to delete the site but I can’t log in. WordPress won’t accept the email or password I have for the site. Going round in circles.

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 4, 2021 at 2:00 am

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  Hi there,

  What is the URL of the site you are trying to delete? The only site I see under your account at the moment is dellareynoldstutor55.wordpress.com. You are trying to delete some other site, not that one, yes?

  Thanks for the additional info!

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  dellatutor55 · Member · Jan 4, 2021 at 7:25 am

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  Hi,

  I had to sign into here with dellareynoldstutor55.wordpress.com site as it was the only way I could get access. I don’t want to delete that site as I’ve only just set it up!

  I want to delete https://socialistinsurrey.wordpress.com site but I don’t have any access. I would also like to export the data first if possible.

  Thanks for your help.

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  fstat · Staff · Jan 4, 2021 at 8:18 am

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  Hi there,

  Please follow our Account Recovery guide in order to access the account that owns that site.

  Recover Your Account

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  dellatutor55 · Member · Jan 4, 2021 at 1:07 pm

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  Hi,

  I tried that yesterday but I set up an email account to use for that website and have since lost access to that email account. I don’t have any of the security links to use to demonstrate ownership as they would be in the old email address. Is there any other way I can get into the account? The email on the home page is mine and I have access to that, but it doesn’t work if I try to log in with that email address. ie. (email visible only to moderators and staff)

  In the event that it isn’t possible to provide an email from the email address with which the blog was registered, a transaction ID, or the original activation link, access to the account cannot be granted for security purposes.

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  aleone89 · Staff · Jan 4, 2021 at 3:07 pm

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  Hello there,

  Many thanks for reaching back out with that information.

  If you’ve made a purchase with WordPress.com, then a transaction ID can be used with the account recovery form here: https://wordpress.com/wp-login.php?action=recovery

  A transaction ID will be present on the statement of the card used. Please also see this helpful guide here: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id on how to find a transaction ID.

  I hope this helps!

  Please do not send a transaction ID or other pieces of sensitive information via a public forum. If you require further assistance, please reach out here: https://wordpress.com/help/contact

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  dellatutor55 · Member · Jan 5, 2021 at 10:22 am

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  Hi, it was a free wordpress site and I didn’t upgrade so I won’t have a payment receipt.

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  staff-doublebassd · Staff · Jan 5, 2021 at 12:47 pm

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  Hi there,

  I would reach out to the account recovery team directly via passwordhelp@wordpress.com, as they can look further into this for you and see if there is any way they can assist you with potentially gaining access and deleting the site.

  Thanks!

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  dellatutor55 · Member · Jan 5, 2021 at 5:25 pm

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  Thank you. I’ll try that.