I can't log in to my premium website

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  shadoefox · Member · Aug 18, 2016 at 10:49 pm

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  I recently bought a new domain and I wanted to integrate it to my current site.

  I am not very tech-savy and not sure what I did, but now I can not log in to my site.

  Help!

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Aug 19, 2016 at 9:08 pm

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  Hi there, do you mean this site?
  https://shadoefox.wordpress.com/

  Or something else? For that site, you can add a domain using these steps:
  http://en.support.wordpress.com/domains/map-existing-domain/

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  shadoefox · Member · Aug 20, 2016 at 3:44 pm

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  No it is not for shadoefox.wordpress.com

  I bought a premium site as well: ShadoeFox.com

  I attempted to integrate a new domain (performanceandhealth.org) with shadoefox.com so both urls would be taken to the same site.

  Again, not very tech-savvy, I added performanceandhealth.org in the settings of my dashboard and, not knowing what I did, I can now not log in to my shadoefox.com/wp-admin

  I am trying to contact premium support but I can’t log in to my account to get ahold of the service.

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  supernovia · Staff · Aug 21, 2016 at 12:23 am

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  This domain appears to be hosted elsewhere at 1and1. I don’t see any premium plans here on our servers. I am guessing you’ve installed your own copy of WordPress.org at 1and1.

  We are support for the sites hosted here with us. If you need extra technical help getting started, you might consider creating a site here. Here’s how to use your existing name:
  http://en.support.wordpress.com/domains/map-existing-domain/

  Otherwise, you might ask for help at the WordPress.org/support forums.