I can't log in to my site controls on WordPress

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  decoglasspro · Member · May 10, 2016 at 7:32 pm

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  I can’t log in to my site controls on WordPress. I need help. Unable to generate new password as original password is being denied and trying to make a new password is not functioning. I think there is a remnant of a trial site that I originally started to build before building my full site that is interfering with my ability to log in.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 10, 2016 at 7:33 pm

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  The login link for https://decoglasspro.wordpress.com/ is https://decoglasspro.wordpress.com/wp-admin/

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  timethief · Member · May 10, 2016 at 7:34 pm

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  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?
  And, exactly which wordpress.COM username account registered that site?
  This is wordpress.COM support. I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting.
  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

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  decoglasspro · Member · May 10, 2016 at 7:44 pm

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  http://site1537.cp2.glimworm.net/wp-admin/
  decoglasspro

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  timethief · Member · May 10, 2016 at 7:54 pm

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  http://site1537.cp2.glimworm.net/ is NOT hosted by wordpress.com.

  site1537.cp2.glimworm.net is hosted by LeaseWeb Netherlands B.V
  WHOIS: Click Here
  IP Address: 85.17.193.154

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/