I can't log in to my wordpress dashboard

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  lacrittersitter · Member · Jan 8, 2016 at 9:24 pm

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  When I try to log in to update my website, I am stuck at the wordpress login for the dashboard

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  timethief · Member · Jan 8, 2016 at 9:29 pm

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  What is the URL of the site in question starting with http:// please?

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  lacrittersitter · Member · Jan 8, 2016 at 11:35 pm

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  http://www.magicpawspetsitting.com

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  lacrittersitter · Member · Jan 8, 2016 at 11:36 pm

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  when I try to get into the login for the site, it has a small red line, with a box that has no text, and the login information saved in the boxes. When I click login, it does nothing.

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  timethief · Member · Jan 8, 2016 at 11:41 pm

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  Thanks for the URL. magicpawspetsitting.com is hosted by GoDaddy.com not by wordpress.COM
  WHOIS: Click Here
  IP Address: 184.168.239.1
  Name Servers:
  ns06.domaincontrol.com
  ns05.domaincontrol.com

  We do not provide support for your site here. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  lacrittersitter · Member · Jan 8, 2016 at 11:59 pm

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  This did not help. I can’t login to my wordpress dashboard. I also cannot reset my password

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  timethief · Member · Jan 9, 2016 at 12:04 am

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  I repeat that http://www.magicpawspetsitting.com/ is not hosted by wordpress.COM. It is hosted by GoDaddy.com.

  If you need help logging into a wordpress.COM hosted site then post the URL of that site here.

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  supernovia · Staff · Jan 9, 2016 at 3:29 am

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  @lacrittersitter, have you tried contacting your hosting provider? Once you have access to your server, these instructions from WordPress.org can help you regain access to your account:
  http://codex.wordpress.org/Resetting_Your_Password

  There are several options listed there — just choose the one that seems to fit you best. If you need more help, again, your host might be able to help you, or you can find it at https://wordpress.org/support.