I Can’t Log Into My Admin

• 

  lionartcreation · Member · May 9, 2023 at 10:22 pm

  • Copy link
  • Add topic to favorites

  I get an error 500 when I go to my website and am prompted to log into my admin to do something with Jet Pack but my admin also won’t load.

  I don’t have a site linked to this WordPress.com account

  The blog I need help with is: (visible only to logged in users)

• 

  aleone89 · Staff · May 10, 2023 at 11:34 am

  • Copy link

  Hello there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting. It looks like this 500 error is being caused by something not loading on the site…

  At WordPress.com, we provide a fully managed hosting service with a custom server environment that is specifically optimized for WordPress. Our managed hosting service offers built-in security and performance improvements, along with in-house support for any questions or issues you may have with your site.

  We want you to know that you always have the option to migrate your site to WordPress.com, where we can provide you with in-house help to ensure that your website is running smoothly. We have an easy-to-use migration plugin (https://wordpress.org/plugins/wpcom-migration/), which you can use to migrate your site to WordPress.com.

  Please note that this feature is only available for Business plan users.

  We understand that moving your site may seem like a daunting task, but we believe that the benefits of our fully managed hosting service far outweigh the effort involved in migrating your site. With our optimized server environment and customized version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

  However, if you choose not to migrate your site to WordPress.com, don’t worry! We want to make sure you still receive the help you need. The good news is that the open-source WordPress forums are available to provide you with support. The folks in that forum are experts in WordPress and are in the best position to help you with any issues you may be experiencing.

  We hope this information is helpful. :)