I can’t log into my admin page

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  ellaguruart · Member · Feb 1, 2022 at 12:46 pm

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  I can’t log into my admin page. There are many lines of code. Like this but many more similar lines:

  ‘Warning: A non-numeric value encountered in /home/ellagu5/public_html/wp-content/plugins/photospace-responsive/photospace-responsive.php on line 273

  Warning: Cannot modify header information – headers already sent by (output started at /home/ellagu5/public_html/wp-content/plugins/photospace-responsive/photospace-responsive.php:273) in /home/ellagu5/public_html/wp-login.php on line 390

  Warning: Cannot modify header information – headers already sent by (output started at /home/ellagu5/public_html/wp-content/plugins/photospace-responsive/photospace-responsive.php:273) in /home/ellagu5/public_html/wp-login.php on line 403

  Warning: Cannot modify header information – headers already sent by (output started at /home/ellagu5/public_html/wp-content/plugins/photospace-responsive/photospace-responsive.php:273) in /home/ellagu5/public_html/wp-includes/pluggable.php on line 920

  Warning: Cannot modify header information – headers already sent by (output started at /home/ellagu5/public_html/wp-content/plugins/photospace-responsive/photospace-responsive.php:273) in /home/ellagu5/public_html/wp-includes/pluggable.php on line 921’

  When i try to log in it won’t let me. I can not edit anything as I can’t log in to look at it.

  Please advise.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  emilijamu · Member · Feb 1, 2022 at 6:41 pm

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  Hey there!

  Can you please share the URL of your site?

  Based on the warning messages from above, it sounds like your site might be hosted elsewhere. It would be best to reach out to your hosting provider for additional information on the errors.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  Hope this helps!

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  kokkieh · Staff · Feb 2, 2022 at 6:46 am

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  Hi there,

  Those errors are being caused by the Photospace Responsive Gallery plugin found on WordPress.org.

  Please contact support for that plugin directly for help:

  https://wordpress.org/support/plugin/photospace-responsive/

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  ellaguruart · Member · Feb 3, 2022 at 8:15 pm

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  Thank you, kokkieh. I clicked the link and asked my question again.

  Doesn’t this mean my site is located at wordpress?

  “WordPress has been successfully installed at :

  Ella Guru Art

  
  Administrative URL :
  http://ellaguruart.com/wp-admin/
  We hope the installation process was easy.”

  So I don’t need to look for my hosting provider?

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  staff-blorbo · Staff · Feb 3, 2022 at 8:19 pm

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  That is a self-hosted WordPress.org site, hosted with InMotion.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/plugins/ and delete the whole /photospace-responsive/

  This will remove the plugin causing the problem and restore your site.

  Next, I recommend reporting the issue at https://wordpress.org/support/plugin/photospace-responsive/ so the plugin’s developers and support community can help you with this, or using an alternative, like WordPress’s built-in gallery: https://wordpress.org/support/article/gallery-block/

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  ellaguruart · Member · Feb 3, 2022 at 8:47 pm

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  Ok so I tried deleting the whole /photospace-responsive/ plugin but it messed up my entire website. So I restored it. But now everything is broken again and I can’t log in to wordpress again. If this plugin was part of my website why is it all of a sudden broken, after quite a few years?

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  staff-blorbo · Staff · Feb 3, 2022 at 8:51 pm

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  Ok, in this case, I recommend reporting the issue at https://wordpress.org/support/plugin/photospace-responsive/ so the plugin’s developers and support community can help you with this, or using an alternative, like WordPress’s built-in gallery: https://wordpress.org/support/article/gallery-block/

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  ellaguruart · Member · Feb 3, 2022 at 9:20 pm

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  Ok so I have posted the question on the photospace-responsive forum. Thank you.

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  staff-blorbo · Staff · Feb 3, 2022 at 9:21 pm

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  You’re welcome!

  They’ll reply to you at https://wordpress.org/support/topic/cant-log-in-to-my-wordpress-admin-panel/ as soon as they can.