I can’t log into my site and don’t have account recovery

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  lumenanyc · Member · Oct 14, 2022 at 3:51 pm

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  Please help! We need to take down our site while we rebuild and we cannot find the correct username or password. And when we find what we think is our site (@lumenanyc), the site isn’t active. We can’t even access the site to change our location address.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Oct 14, 2022 at 4:04 pm

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  It seems the wordpress.com account lumenanyc doesn’t have a site running on the wordpress.com. So here is the obvious question: what is the URL of your site?

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  lumenanyc · Member · Oct 14, 2022 at 4:20 pm

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  The URL is http://lumena.nyc.

  When I’m on the site and click Site Admin Login, it brings me to WordPress. But we don’t remember the username or password (It was set up by my boss’s ex).

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  staartmees · Member · Oct 15, 2022 at 6:19 am

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  We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is at https://wordpress.org/support/

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  lumenanyc · Member · Oct 15, 2022 at 3:32 pm

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  Thank you so much! This is really helpful! At least now I’m pointed in the right direction. : )

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  lumenanyc · Member · Oct 19, 2022 at 5:53 pm

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  There is no information on that website or any customer service.

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  themagicrobot · Member · Oct 19, 2022 at 6:04 pm

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  There is no information on that website or any customer service.

  You’ll need to register an account to post in the .org forum where you should be able to get advice how to log in to the backend of your site and how to change the password. Or perhaps reach out to your host as someone (your boss?) must be paying them.

  Domain:lumena.nyc
  Registrar:GoDaddy.com, LLC
  Name Servers:
  ns1.dreamhost.com
  ns2.dreamhost.com