I can’t log into WordPress.

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  kimmariefarrand · Member · Feb 3, 2020 at 11:11 pm

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  I can’t log into WordPress. Nothing works…the username, password or email is no longer working. I can’t remember which email I used. Either: (email visible only to moderators and staff) or (email visible only to moderators and staff). The username used to be: kimadmin. My website is still able to be pulled up: http://www.kimfarrandphotography.com. Please help.

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  fstat · Staff · Feb 4, 2020 at 8:24 am

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  Hi there,

  Your site kimfarrandphotography.com is not hosted by us (WordPress.com). It is using the open-source WordPress.org software and it is hosted by Hostgator. Therefore, you need to contact them regarding your login issue.

  You can also try resetting the password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org

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  clairemchicken · Member · Feb 19, 2020 at 9:52 pm

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  I cant login to wordpress. My username and password no longer exsits

  http://www.thecuttingbar.co.nz

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  staff-blorbo · Staff · Feb 19, 2020 at 9:56 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://en.support.wordpress.com/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/