I can’t login

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  tpadget · Member · Nov 22, 2021 at 5:40 pm

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  I cannot login- when I do it says to check my jetpack support but then when I click the link it takes me to another login that says my username does not exist. I have tried getting an email to reset the password but nothing it coming through.

  I don’t have a site linked to this WordPress.com account

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  staff-blorbo · Staff · Nov 22, 2021 at 7:24 pm

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  What is the URL of the site you’re trying to access?

  NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/

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  2021trolleys · Member · Nov 22, 2021 at 7:27 pm

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  I am having the same issue. Was working yesterday, not working today. My URL is hollyjollytrolley.com. Also sent an email to “password help.”

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  staff-blorbo · Staff · Nov 22, 2021 at 7:31 pm

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  Hello @2021trolleys I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted GoDaddy.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And, they have some options for you at https://wordpress.org/support/article/resetting-your-password/

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  2021trolleys · Member · Nov 22, 2021 at 7:32 pm

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  I have been logging into the WordPress.com portal for almost two months now. There’s no way this is accurate. All of a sudden I can’t today? Seems I am not the only one having this problem. I manage all my orders by logging into WordPress.com, and always have. Please advise, this is extremely time sensitive. I need access to the WooCommerce reports that are housed here.

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  2021trolleys · Member · Nov 22, 2021 at 7:33 pm

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  Now it is telling me I am not answering the math problem correctly at login, which I definitely am.

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  2021trolleys · Member · Nov 22, 2021 at 7:36 pm

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  staff-blorbo I am not registered on WordPress.ORG nor have I ever been. I have logged in every day for the last 2 months on WordPress.COM, as I have since 2018 when I first started using WordPress for my seasonal event. Now I am unable to log in and I have customers thinking they have been scammed.

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  staff-blorbo · Staff · Nov 22, 2021 at 7:40 pm

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  Your site is using WordPress.org, hosted with GoDaddy.

  You had connected it to your WordPress.com account by way of the Jetpack plugin, but the site is still a WordPress.org site hosted with GoDaddy.

  If you are being told that your username or password are wrong at https://hollyjollytrolley.com/wp-login.php they have some options for you at https://wordpress.org/support/article/resetting-your-password/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  This is not something we can directly assist you with.