I cant login at all

  • Unknown's avatar
    speakerexpress · Member ·

    My website is Speakerexpress.co.uk I cant login at all, suddenly it is telling me that the login details are incorrect
    I host courses on learn dash and found that that cant be logged into either, please advise. I did change host recently so I am not sure if that has anything to do with it?
    Thanks
    Elliot

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi Elliot:

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    You should reach out to GoDaddy for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with your login problem.

    If you’re having trouble with LearnDash, you should reach out to their support for assistance:

    https://www.learndash.com/help/

    I hope that helps!

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