I can’t login into my account

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  sfilippidou75 · Member · Apr 2, 2019 at 9:07 am

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  Hello, I have a problem in logging in my administration http://www.hoteltheoxenia.com/wp-admin – its completely blank. Also when I try to login in it says that’s the account doesn’t exist. What exactly do I have to do

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  fstat · Staff · Apr 2, 2019 at 12:30 pm

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open source WordPress.org software and it is hosted by TopHost (Papaki). Therefore, you need to contact them regarding your login issue.

  You can also try and reset your site’s password by following these instructions:

  https://codex.wordpress.org/Resetting_Your_Password

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you need to ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open source WordPress.org software you can read this article:

  WordPress.com vs. WordPress.org