I cant login to my site
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Hello all
I really need help with the site
This is what happened: I installed the Advanced WordPress Reset WP( if i am not wrong). I activated it. I clicked the Main Reset option. When I tried to sign in it did not execute it but instead I got a screen telling me that the user or the email address does not exist.
What I did:
I cleared the cache and cookies but to no avail. I tried to reset the password this message came up: Error: there is no account with that username or email addressWP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.
Thank You! :)
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Hi there, thanks for the URL.
https://digitalbb.store/ appears to use the WordPress software but appears to be hosted with Hostinger if I understand correctly. In order to get help with your website, we do strongly suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:
– https://wordpress.org/support/forums/
To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host like Hostinger (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
That said, it sounds like you may need to check your site’s setup to ensure that your administrator account still exists – from what you say, it does sound like the plugin you mentioned may have affected your access; but if you have experience of using phpMyAdmin, WordPress.org has a little information here which may be useful to you, or to your host:
https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin -
Hey, sorry but I don’t have knowledge about it and how it works. How am I suppose to fix this
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Hi there,
I checked and saw that your site is hosted with Hostinger. Since they host your site, they would have access to your account and would be best suited to assist you with resolving the issue you are having. They can be reached here:
https://www.hostinger.com/contacts
Hope this helps.
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