I cant login to my site

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  maahitandon00 · Member · Nov 14, 2022 at 12:27 pm

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  Hello all

  I really need help with the site

  This is what happened: I installed the Advanced WordPress Reset WP( if i am not wrong). I activated it. I clicked the Main Reset option. When I tried to sign in it did not execute it but instead I got a screen telling me that the user or the email address does not exist.

  What I did:
  I cleared the cache and cookies but to no avail. I tried to reset the password this message came up: Error: there is no account with that username or email address

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Nov 14, 2022 at 12:42 pm

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  Hi there,

  Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

  Thank You! :)

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  maahitandon00 · Member · Nov 14, 2022 at 12:45 pm

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  https://digitalbb.store/

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  maahitandon00 · Member · Nov 14, 2022 at 12:53 pm

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  I hope you got the url of the website
  https://digitalbb.store/

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  staff-95percentghost · Staff · Nov 14, 2022 at 1:45 pm

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  Hi there, thanks for the URL.

  https://digitalbb.store/ appears to use the WordPress software but appears to be hosted with Hostinger if I understand correctly. In order to get help with your website, we do strongly suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

  – https://wordpress.org/support/forums/

  To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host like Hostinger (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:

  WordPress.com vs. WordPress.org

  That said, it sounds like you may need to check your site’s setup to ensure that your administrator account still exists – from what you say, it does sound like the plugin you mentioned may have affected your access; but if you have experience of using phpMyAdmin, WordPress.org has a little information here which may be useful to you, or to your host:
  https://wordpress.org/support/article/resetting-your-password/#through-phpmyadmin

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  maahitandon00 · Member · Nov 14, 2022 at 2:16 pm

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  Hey, sorry but I don’t have knowledge about it and how it works. How am I suppose to fix this

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  staff-doublebassd · Staff · Nov 14, 2022 at 2:29 pm

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  Hi there,

  I checked and saw that your site is hosted with Hostinger. Since they host your site, they would have access to your account and would be best suited to assist you with resolving the issue you are having. They can be reached here:

  https://www.hostinger.com/contacts

  Hope this helps.