I can’t login to my site

• 

  rociocampana12888416317 · Member · Jun 7, 2018 at 2:14 am

  • Copy link
  • Add topic to favorites

  I tried to login to my profile. I haven’t done it in some months. But when I tried to login, it said that email wasn’t a registered user. Which doesn’t make sense because in my email inbox I have emails from wordpress.com. So I tried to login with Google +, but it made me a new account. So now I can’t login and I’m desesperate. Please help

• 

  mommyhive · Member · Jun 7, 2018 at 2:25 am

  • Copy link

  Hi there,

  Please check if you are logged in under the correct username account. Maybe you have another WordPress.com account for which you would have registered the email you are talking about.

  Thank you.

• 

  rociocampana12 · Member · Jun 7, 2018 at 2:40 am

  • Copy link

  Thank you so much! You were on point.

• 

  mommyhive · Member · Jun 7, 2018 at 5:31 am

  • Copy link

  You are welcome:)

• 

  thaxidental · Member · Jun 7, 2018 at 2:43 pm

  • Copy link

  I have the same problem, it won’t let me login. I have to re-set my password every time I login. I think the problem is the username, is it my website or is it my email? I have tried both and it never works.

• 

  mommyhive · Member · Jun 7, 2018 at 6:39 pm

  • Copy link

  Hi theaxidental,

  Please provide the blog URL you need help with.

  Thank you.

• 

  primemealsaz · Member · Jun 7, 2018 at 7:21 pm

  • Copy link

  similiar problem, I am trying to customize my theme and when asked to login it wont recognize my password. I need help, my url for my blog is http://www.primemealsaz.com

• 

  mommyhive · Member · Jun 7, 2018 at 8:17 pm

  • Copy link

  Hi @primemealsaz,

  Please refer the below support documents.
  https://codex.wordpress.org/Login_Trouble
  https://codex.wordpress.org/Resetting_Your_Password

  Having said that, your issue is related to a site that is using the WordPress.org software, which is hosted outside WordPress.com

  This forum only supports the sites hosted on WordPress.com. Please post your question on the WordPress.org support forum: https://wordpress.org/support/

  Both(WordPress.com and WordPress.org) are different products. You can find out the differences between them here: https://en.support.wordpress.com/com-vs-org/

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:

  https://wordpress.org/support/register.php

  Thank you.